FAQ

Orders

Can I modify my order?

Once an order has been placed, none of the items can be changed or removed, and no items can be added.

Can I cancel my order?

Canceling an order is time-sensitive so please reach out to us as soon as possible if you wish to cancel an order. If an order has already shipped out, then this cannot be canceled.

When will I be charged for my order?

We only charge our customers once an order has been shipped out! When you place your order, the amount will be held by your credit card institution in a pending authorization until your order has been processed and shipped.

Shipping & Returns

What are your shipping options?

Free shipping is available on all orders as an exclusive perk for our Moroccanoil Rewards members. Signing up is free and only takes a moment (excluding Alaska and Hawaii, to which Moroccanoil offers a $35 flat rate shipping fee).

Shipping is also free on orders of $50 or more (excluding taxes, and Alaska and Hawaii). Otherwise, typical shipping rates apply.

We require 1–2 business days for processing and shipping can take up to an additional 2–5 business days. Shipping to Alaska and Hawaii takes approximately 3 weeks.

At this time, Moroccanoil ships strictly to the contiguous 48 U.S. states, plus Alaska and Hawaii. Shipments to U.S. territories (such as Puerto Rico and Guam), the Armed Forces and PO boxes are currently unavailable. 

Express shipping is available on all US orders (excluding Alaska and Hawaii) for a $14.99 shipping fee. Express orders placed by 1:30 p.m. Eastern Time on business days will ship out the same day. Express orders placed after 1:30 p.m. Eastern Time on business days will ship out the next business day. Express orders placed on weekends and holidays will ship out the next business day. Express shipping takes approximately 2 business days. Due to federal regulations, express shipping is not available for orders containing aerosol products.

Moroccanoil orders are shipped on business days (Monday through Friday 8:30–17:30, excluding holidays). Kindly note that processing and shipping times are subject to delays during major holidays. For more information, please contact Client Care or refer to our Shipping Policy.

What company do you use to ship orders?

We ship with FedEx SmartPost in the USA. In Canada, we ship with Purolator and Canada Post.

What is your return policy?

If you are unsatisfied with your purchase, we’ll happily accept returns within 30 days of receipt. Please note that Eau de Parfums are eligible for return for store credit only. Unfortunately, we cannot accept returns on gift cards.

To initiate a return, please reach out via our Contact Page with your order number, the product(s) you would like to return, and the reason for your return.

If you did not purchase your products from Moroccanoil.com or they are not covered under our Product Warranty, please contact the place of purchase regarding your return request.

Products

What is the signature Moroccanoil scent?

Our signature scent—also known as Fragrance Originale is inspired by the Mediterranean and features a blend of spicy amber and sweet floral notes.

All of our hair products feature Fragrance Originale. Unless noted otherwise, our body products do, as well—however, four of our body products are also available in additional Mediterranean-inspired scents!

Pure Argan Oil is our only unfragranced product.

Can I use Moroccanoil products on my body?

We offer a full line of argan oil-infused body products!

Can I use Moroccanoil products while I am pregnant or nursing?

We recommend consulting your physician for any concerns. All ingredients used are listed on our packaging as well as on each product page on the website.

How can I carry Moroccanoil products in my salon?

Thank you for your interest! To carry Moroccanoil products in your salon or spa, please contact us.

Auto-Replenish

What is Moroccanoil Auto-Replenish?

Never run out of your favorite Moroccanoil products again! Our Auto-Replenish service is provided free to you for select Moroccanoil products. Auto-Replenish will automatically send selected products to you at a predetermined fresquency of your choice.

You will save 5% on every product purchased through Auto-Replenish.

What items qualify for Auto-Replenish?

If a product qualifies for Auto-Replenish, you will be able to pick your frequency on the product page.

For what time intervals can I set up Auto-Replenish?

You can select your frequency anywhere from every 1 month to every 6 months.

Can my Auto-Replenish be cancelled?

Yes! You may cancel at any time in one of three ways:

1. Via your Auto-Replenish account page, which can be found by logging into your account profile.
2. Using the subscription management link in your upcoming order email, which is sent to the email you used to sign up for Auto-Replenish several days ahead of each delivery
3. By contacting our Client Care team

 Please cancel 2 business days before your next auto-delivery order.

What shipping charges are associated with Auto-Replenish?

Auto-Replenish orders ship for free. Returns and refunds are processed in accordance with Moroccanoil’s Refund & Return policy and shipping charges may apply.

What if my credit card is no longer valid, or I’d like to change my card on file?

Log into your account and click the “Manage/Cancel Subscriptions” button to access your subscription details. Then click on “account” to update your payment methods.

Can I cancel only certain products from Auto-Replenish?

Yes! Please ensure that you cancel no less than 2 business days before your next Auto-Replenish order.

When will I be charged for my Auto-Replenish order?

Auto-Replenish orders will be charged to the payment method you provided on the day the order is shipped. This will occur within 1 to 3 business days of the order date and frequency that was selected when you signed up for the Auto-Replenish program.

When will my Auto-Replenish products ship?

All future orders will be processed depending on the frequency you chose for your Auto-Replenish schedule. For example, if you sign-up for an Auto-Replenish on January 1st to replenish every 30 days, your next replenishment will be shipped within 1-3 business days of February 1st.

Will I receive a shipping notification when my Auto-Replenish items are shipped?

Yes, you will receive a shipping e-mail once your Auto-Replenish order is on its way.

How do I view my future Auto-Replenish orders?

Log into your account and click the “Manage/Cancel Subscriptions” button to view future auto-delivery orders.

How can I change the frequency of an Auto-Replenish order?

Log into your account and click the “Manage/Cancel Subscriptions” button to access your subscription details. Click on “reschedule” to update the frequency.